Mediation

Mediation is a structured but informal process, using an impartial third party (mediator) to assist disputing parties (often 2 people but can also be groups). It is a successful and well evidenced way to resolve conflict, through face to face or virtual communication and negotiation. People report not just mending but potentially transforming relationships; through this powerful learning opportunity and increased contextual and self-awareness.

I am a highly experienced mediator with the Civil Service; using a coaching approach to provide a facilitative mediation service. This means that rather than making recommendations or imposing a decision, I remain completely impartial and non-judgemental. My role is to provide a safe and confidential environment, and use tools and techniques to explore and clearly define the issues according to each party. They are encouraged to understand the different and conflicting positions of each other, perceptions and drivers to move closer to a resolution or reach their own voluntary solution.

Participants report a greater sense of control, due to the acknowledgement of each party’s views, being enabled to understand and articulate their own perspective and often a commitment to change behaviour. There is no judgement about who was right or wrong in the past, just an agreement about how to move forward, communicate effectively and work together in the future. All outcomes and action plans are flexible and agreed by everyone involved.

Mediation is mostly used as a quick and informal way to resolve disagreement between colleagues at work or between neighbours and family members. It is voluntary and not legally binding, but is a popular option to try and prevent escalation to more formal routes, that can be stressful and expensive.